Return & Refund Policy

Return & Refund Policy – Montclair Toyhouse

At Montclair Toyhouse, we want every customer to feel confident when purchasing toys, books, games, gifts, and family products from our store. If your order does not fully meet your expectations, we provide a clear and simple return process to assist you.

Return Eligibility

You may request a return within 30 days of receiving your order, provided the following conditions are met:

The item remains unused and in its original condition.
All original packaging and included accessories are still intact.
A valid proof of purchase (such as an order confirmation or receipt) is available.

Items that do not meet these requirements may not qualify for a refund.

How to Request a Return

To begin a return request, please contact our support team.

Once your request has been reviewed and approved, we will provide:

Detailed return instructions
The appropriate return shipping address
A return shipping label, if applicable

Please note: Returns sent without prior authorization cannot be accepted.

Damaged, Defective, or Incorrect Items

We recommend inspecting your items immediately after delivery.

If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of receiving the package and include clear photos of:

The product itself
The packaging materials
The shipping label

Our team will review the issue and arrange a replacement or refund, when appropriate.

Items Not Eligible for Return

Certain items may not qualify for returns, including:

Products that have already been used
Customized or special-order items
Gift cards
Final sale or clearance products

If you are unsure whether your item can be returned, please contact us before submitting a request.

Exchanges

If you would like to exchange an item, please follow these steps:

Contact us to obtain return authorization.
Return the original item following the provided instructions.
Place a new order for the replacement item.

This process helps ensure faster service and better product availability.

International Orders – EU Customers

Customers located in the European Union may cancel or return their order within 14 days after delivery, regardless of the reason, provided that:

The product has not been used.
The original packaging is preserved.
Proof of purchase is provided.

This right is provided in addition to our standard 30-day return policy for unused items.

Refund Processing

Once we receive the returned product and complete an inspection, we will notify you of the refund status.

If your refund is approved:

The amount will be issued to your original payment method.
Processing may take up to 10 business days, depending on your payment provider or bank.

If you have not received your refund within 15 business days, please contact us.

Return Address

The correct return address and return instructions will be provided after your return request has been reviewed and approved.

Company Contact Information

If you have any questions regarding returns or refunds, please contact us:

Montclair Toyhouse

Montclair Toy House, Inc.

6115 La Salle Ave

Oakland, CA 94611

United States

Phone: (510) 339-9023

Email: service@zenvorik.com

We are committed to making the return process transparent, convenient, and customer-friendly because your satisfaction is important to us.

Thank you for choosing Montclair Toyhouse. We look forward to serving you with quality toys, books, games, educational products, and family gifts backed by dependable customer service.